Keyword Spotting

Search audio by keywords — Globalspeech Keyword Spotting turns speech into a searchable index of words and phrases, so it finds the relevant parts in long recordings and recorded conversations within seconds.

What it does

• Phonetics-based search — recognises keywords in several spoken variants
• Customisable dictionary — extendable with your own terms, even slang
• Anti-keywords (fillers) — excludes hits that contain the keyword but aren't relevant, for more precise search
• Synchronised playback — hits can be reviewed in the editor together with the audio; a counter shows the detected keywords

What it's used for

From analysing business trends and improving customer-service quality to security and investigative work. In fraud prevention, for example, filtering for phrases like "change password" or "change address" quickly focuses attention on the most relevant recordings.